TERMS OF SERVICE
In English :
General terms and conditions, ordering process and solvency for the online shop Schmuswerk.de The subsequent terms and conditions also refer to the personal information on our rights as a consumer according to the instructions on contracts in distance selling and in our own business transactions.
1. Scope These terms and conditions apply to all contracts that a consumer or entrepreneur concludes with us via the online shop Schmusewerk.de. Conflicting or supplementary terms and conditions of entrepreneurs are hereby extended. All of our products are for end users only.
2. Contractual partner The purchase agreement comes with Schmusewerk.de, Hasslochsetr. 36, 68219 Mannheim, email:
kontakt@schmusewerk.de as well as / in.
3. Contract language, contract text storage The final contract is in German.
The contract text is not stored by us. Registered customers can view their order data in the customer account. Before submitting their order, each customer can print out the order data listed on the order overview page using the print function of their browser or save them locally. In addition, customers with / after the conclusion of the contract are sent the order data, the terms and conditions along with customer information as well as the cancellation policy by email. We will not make the text of the contract accessible beyond this.
4. Offer, order, conclusion of contract & cancellations The presentation of the products in the online shop does not represent a legally binding offer from us, but only an invitation to customers to order.
If a pre-order has been ordered and paid for, a subsequent cancellation will incur fees and no 100% refund.
Order process at Schmusewerk.de Order easily and conveniently
First of all, thank you very much for choosing us.
In the following I have listed the individual steps for you to order easily.
1. Put the goods in the shopping cart
Select the product that you want to order by clicking “Add to shopping cart”. In advance, you can select the desired quantity of the item next to '' Add to shopping cart / pre-order '' with the - button or + button.
Can I add pre-order items to the shopping cart together with stock items?
CAUTION If you order items with different delivery times, we will have the goods come in a joint shipment. (Unless we have another arrangement with you.) In this case, the delivery time is determined by the item with the most distant delivery time or date of publication.
Case Study: Son Goku XY Figure (Release 04/2020) + Vegeta XY (Release 06/2020) + Trunks XY Figure (In Stock) So we will not send you the entire order until 06/2020.
Unfortunately, we have to manage it this way for cost reasons, as we offer our figures at a very affordable price in the industry and want to guarantee you, the customer, the best possible price-performance ratio. We do not want to charge any additional fees and therefore ask you to observe the attached terms and conditions and payment options.
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Checkout / shopping cart
As soon as you have placed the goods in the shopping cart, you have the option to go directly to the shopping cart or to continue shopping.
In order to complete your order process, you have to tick the checkbox in the lower right corner of the shopping cart that you agree to the shop’s terms and conditions and the cancellation policy.
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Delivery Address 1. Please check your delivery address and billing address. 2. As soon as you have checked your information, click on "Continue to dispatch" . You will then be forwarded so that you can choose your desired dispatch method.
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Shipping
Select the shipping method you want. As soon as you have chosen your desired shipping method, click on "Proceed to payment" (see picture). You will then be redirected to the desired payment method.
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Payment method
1. Select your preferred payment method. 2. Once you have chosen your payment method, click on "Check order". As soon as you click the check order button, your order is not yet fully completed.
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Check Order
1 . When checking your order, you will be made aware of the terms and conditions and our cancellation policy at the top left (see picture). 2. With the button 'order with obligation to pay', complete your order and depending on the chosen payment option, you can complete the payment by PayPal, credit card or direct transfer.
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The time at which the contract is concluded depends on the payment method chosen by the customer (see Section 8).
5. RIGHT OF WITHDRAWAL
If the customer is a consumer (§ 13 BGB), he has a right of withdrawal for a distance contract. The details of the right of withdrawal can be found in the cancellation policy.
6. Prices and shipping costs
The prices stated on the product pages include the statutory value added tax and other price components.
In addition, we charge shipping costs for delivery. The specific shipping costs are displayed to the customer during the ordering process.
7. Delivery
Deliveries are made by shipping to the countries listed under "Shipping information". Shipping is carried out by DPD or DHL.
8. Payment Options
Apple Pay
(Immediate payment, no financing possible)
American Express credit card (Immediate payment, no financing possible)
PayPal
(Immediate payment, no financing possible)
Mastercard - credit card
(Immediate payment, no financing possible)
Maestro Credit Card (Immediate payment, no financing possible)
Visa credit card (Immediate payment, no financing possible)
Sofort - local payment method (ONLY FOR EUROPE) (Immediate payment, no financing possible)
Klarna on account (Pay Later with Klarna) (Financing possible after contacting Klarna)
Klarna invoice Installment purchase with Klarna (Financing in installments)
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Can I put pre-order items and stock items together in the shopping cart? Case study: ,, I would like to combine and order pre-order items & / or items in stock with pre-order items.
Yes, it is possible - but:
If you order items with different delivery times, we will have the goods come in a joint shipment. (Unless we have another arrangement with you.) In this case, the delivery time is determined by the item with the most distant delivery time or date of publication.
Case Study: Son Goku XY Figure (Release 04/2020) + Vegeta XY (Release 06/2020) + Trunks XY Figure (In Stock) So we will not send the entire order to you until 06/2020.
Unfortunately, we have to do it this way for cost reasons, as we offer our figures at a very reasonable price in the industry and want to guarantee you, the customer, the best possible price-performance ratio. We do not want to charge any additional fees and therefore ask you to observe the attached terms and conditions and payment options.
How does purchase on account work? The payment period is 14 days from dispatch of the goods.
The principle is simple: you have 14 days from the invoice date to pay your invoice. You only pay when you have received the goods. You shop relaxed, complete your order and check the products in peace. (Only in stock!)
Payment in installments is also possible with Klarna. (After receiving the invoice.) Then contact Klarna about the desired financing.
We recommend the Klarna app for this!
You can conveniently log in with your email address.
As soon as you purchase a product from us, the payment appears in your app. You then decide which payment method to use.
Immediate payment (direct debit from the bank)
Extend payment deadline by up to 60 days (fees may apply)
Pay in installments (fees may apply)
Further information for hire purchase CLICK HERE.
Can I pre-order at “Pay Later” with Klarna? Yes, that would also be possible, but you would have to pay Klarna for the goods in advance (14 days) or arrange financing after receiving the invoice or you can directly select the payment method installment purchase. This payment method is best suited for goods in stock.
Can I put pre-order items and stock items together in the shopping cart? CAUTION If you order items with different delivery times, we will have the goods come in a joint shipment. (Unless we have another arrangement with you.) In this case, the delivery time is determined by the item with the most distant delivery time or date of publication.
Case Study: Son Goku XY Figure (Release 04/2020) + Vegeta XY (Release 06/2020) + Trunks XY Figure (In Stock) So we will not send the entire order to you until 06/2020.
Unfortunately, we have to do it this way for cost reasons, as we offer our figures at a very reasonable price in the industry and want to guarantee you, the customer, the best possible price-performance ratio. We do not want to charge any additional fees and therefore ask you to observe the attached terms and conditions and payment options.
ATENTTION:
As soon as Klarna gives us a clear signal that the order has been paid or approved, your pre-orders will be sent to you as soon as they arrive. This also applies to goods in stock!
Why can't I use my preferred payment method? There may be various reasons why it is not possible to pay by invoice or hire purchase. When you place an order with Klarna, we carry out an identity and credit check.
Mainly three things are checked during this exam:
Your previous orders via Klarna The amount of your desired order Available information from a credit agency If the results of this check do not correspond to our internal specifications, the desired payment method cannot be approved. A combination of various other factors can also prevent your order from being completed.
If you are unable to place your order by invoice or hire purchase, we recommend that you choose another payment method.
IDENTITY & CREDIT CHECK Why does Klarna carry out an identity and credit check? Klarna carries out an identity and credit check to ensure that the information provided is correct. We also want to make sure that the order really comes from you. When purchasing with the payment method installment purchase, we are also legally obliged to check the creditworthiness of the customer before concluding the contract in order to protect him from private over-indebtedness.
What happens during an identity and credit check? In an identity and credit check, the data you provide for the purchase is compared with the data available from a credit agency.
You can find more information under: Privacy Policy
Failure to pay the goods:
We always ask you as a customer to openly and honestly enter into a dialogue with us. If we do not receive a payment within the deadline, you as a Klarna customer will be made aware of the payment again with a reminder mail or a reminder. If there is still no response & / or payment in the following process, we and Klarna reserve the right to take legal action if we or Klarna deem it necessary or even unavoidable in the respective case.
However, we would always prefer to find a solution that is constructive for both sides.
We reserve the right to exclude certain types of payment in individual cases.
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Installment purchase with Klarna Flexible installment purchase With this model, customers pay the total amount in flexible installments at their own pace. You decide every month how much you want to pay. The minimum amount is just € 6.95 / month or 1/24 of the total.
Fixed installment purchase With Klarna, customers can also opt for an installment purchase with fixed monthly amounts over a period of 6-24 months. The rates are constant and plannable and give our customers security and financial freedom.
Can I pre-order with Klarna at “Ratenkauf‘? Yes, but you are not allowed to combine stock items with pre-sellers.
CAUTION If you order items with different delivery times, we will have the goods come in a joint shipment. (Unless we have another arrangement with you.) In this case, the delivery time is determined by the item with the most distant delivery time or date of publication.
Case Study: Son Goku XY Figure (Release 04/2020) + Vegeta XY (Release 06/2020) + Trunks XY Figure (In Stock) So we will not send the entire order to you until 06/2020.
Unfortunately, we have to do it this way for cost reasons, as we offer our figures at a very reasonable price in the industry and want to guarantee you, the customer, the best possible price-performance ratio. We do not want to charge any additional fees and therefore ask you to observe the attached terms and conditions and payment options. DANGER:
As soon as Klarna gives us a dial tone that the order has been paid or approved, your pre-orders will be dispatched to you as soon as they arrive. These also apply to goods in stock!
Why can't I use my preferred payment method?
There may be various reasons why it is not possible to pay by invoice or hire purchase. When you place an order with Klarna, we carry out an identity and credit check.
Mainly three things are checked during this exam:
Your previous orders with Klarna The amount of your desired order Available information from a business report If the results of this check do not correspond to our internal specifications, the desired payment method cannot be approved. A combination of various other factors could also prevent your order from being completed.
If you are unable to place the order by invoice or hire purchase, we recommend that you choose another payment method.
IDENTITY & CREDIT CHECK Why does Klarna carry out an identity and credit check? Klarna carries out an identity and credit check to ensure that the information provided is correct. We also want to make sure that the order really comes from you. In the case of hire purchase, we are also legally obliged to check the customer's creditworthiness before concluding the contract in order to protect him from over-indebtedness.
What happens during an identity and credit check? During an identity and credit check, the data you provide for the purchase is compared with the data available from a business report.
You can find more information under: Privacy Policy
Failure to pay the goods:
We always ask you as a customer to openly and honestly enter into a dialogue with us. If we do not receive a payment within the deadline, you as a Klarna customer will be made aware of a payment again with a reminder email or a reminder. If there is still no response & / or payment in the following process, we and Klarna reserve the right to take legal action if we consider it necessary or even unavoidable in the respective case.
However, we would always prefer to find a solution that is constructive for both sides.
We reserve the right to exclude certain types of payment in individual cases.
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Pay now with Apple Pay and your VISA card [debit card]. Fast and contactless with your iPhone or Apple Watch Secure through encrypted payment information. Your card number remains secret Use of Apple Pay is free Your data is well protected A virtual security key is created for each card, so no personal credit card information is passed on. You keep control of your payments and your data.
PayPal
PayPal is an online payment service from PayPal that offers a real-time payment solution. If you have selected "PayPal", you will be redirected to the PayPal website after completing your order. In order to be able to pay the invoice amount, you must be registered with PayPal (or register) and legitimize yourself with your access data. The payment transaction is automatically carried out by PayPal immediately after you have confirmed the payment order. Your PayPal account will be debited directly with the purchase price and you will receive a payment confirmation by email. The purchase price will be credited to our PayPal account immediately. Your order will be shipped immediately after it is credited. The purchase contract is concluded when the payment instruction is confirmed.
Credit card
You do not need a PayPal account for this payment option. After completing the order, you will be redirected to the PayPal website. The payment transaction will be carried out by your credit card company at the request of PayPal and your card will be charged immediately after confirmation of the payment order and your legitimation as the legitimate cardholder. You will receive a payment confirmation by email. Your order will then be sent. The purchase contract is concluded when the payment instruction is confirmed.
SOFORT transfer by Klarna
SOFORT Überweisung is an online payment service from SOFORT GmbH. To participate in SOFORT Überweisung you need an activated online banking account with PIN / TAN procedure. After completing the order, you will be forwarded to the SOFORT transfer payment screen.
Here you have to identify yourself and approve the payment order using a TAN. The payment transaction will be carried out immediately afterwards by SOFORT Überweisung and your account will be debited.
We receive a real-time confirmation that the transfer has been created. Your order will then be sent. The purchase contract is concluded when the payment instruction is released.
There may be a delay in approval with Klarna Sofort transfer!
What does delay in approval mean?
This means that you have already made the transfer but we have not yet received the green light because we have not yet recorded any incoming payment via Klarna in our system.
9. Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
If the customer is an entrepreneur, we reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. The customer may resell the goods in the ordinary course of business; However, he assigns all claims arising from this resale - regardless of a connection or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, we hereby accept this assignment. The customer remains authorized to collect the claims, if and to the extent that the customer does not meet his payment obligations towards us, we may also collect claims ourselves.
10. Transport damage and notifications of defects
If the customer is a consumer, the following applies: If goods arrive with obvious transport damage, we ask you to report such damage to the deliverer immediately and to contact us. You will help us to assert our claims against third parties. If you do not comply with this request, this has no consequences for your legal claims and their enforcement (e.g. warranty rights).
If the customer is an entrepreneur, the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder or the person or institution otherwise assigned to carry out the shipment. In addition, you have to comply with the examination and complaint obligations that apply among traders and that are regulated in Section 377 HGB. If you fail to report in accordance with Section 377 of the German Commercial Code (HGB), the goods are deemed to have been approved, unless there is a defect that could not be identified during the examination. The above does not apply if we have maliciously concealed a defect.
11. Warranty and statute of limitations Unless otherwise stated below, the statutory right to liability for defects applies.
For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods. For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
If the delivered goods are defective, we initially provide a guarantee to entrepreneurs, at our option, by removing the defect (repair) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, body or health in the event of willful or grossly negligent breach of duty as well as malice in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner can regularly rely (cardinal obligations) as part of a guarantee promise, if agreed or as far as the scope of the product liability law is opened.
